30-Day Return Policy
At GODCHAR, we stand behind the quality of our premium mirrors. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.
Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Products must be in their original, unused condition and original packaging.
- Proof of purchase (order number or receipt) is required.
- Customized or personalized items are not eligible for return.
How to Initiate a Return
- Contact our support team at support@godcharmirror.com within 30 days of receiving your order.
- Provide your order number and reason for return.
- Our team will send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
- Securely pack the item and ship it back using the provided instructions.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.
Return Shipping Costs
- If the return is due to a defect or our error, we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping fees.
Damaged or Defective Items
If your mirror arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
- Customized or made-to-order mirrors
- Items returned after 30 days from delivery
- Items showing signs of use, installation, or damage caused by the customer
Contact Us
For any questions about your return, please reach out to our customer support team:
- Email: support@godcharmirror.com
- Website: www.godcharmirror.com